• Building, managing, and growing the user database​
• Identifying specific consumer segments and their lifecycle, developing buyer personas​
• Mapping consumer journey and developing the associated experience​
• Determining the tone and direction of communication through all CRM channels​
• Creating content and determining campaign types​
• Improving sales throughout  the CRM channel​
• Monitoring, analyzing, and interpreting CRM results​
• Automating CRM processes and communication​
• Customer support teams

Choose channels your customers prefer the most: 

Email, Mob &Web push, SMS, Viber message.

• Copywriting​
• Production of visual assets​
• Localization of text and visual assets​
• Campaign management​
• Consumer segmentation at the level of individual campaigns​
• A/B testing​
• Setting up, testing and executing campaigns​
• Making reports and proposing improvements​
• Maintenance and creation of content for Mobile App​

Inspire customer loyalty with best approach.

• Analyzing customer data to identify key segments and target groups for loyalty programs​
• Developing and implementing loyalty program strategies and campaigns​
• Managing loyalty program membership and rewards systems

• Holistic view of your customers (demographics, behavior, purchase history, etc.)​
• Sales and marketing data, such as lead generation and conversion rates​
• Service and support data, such as response time and customer satisfaction ratings​
• External data, such as economic and industry trends

Implement your CRM strategy on a daily basis with our well-coordinated CRM team...

• CRM team with more than 4 years of experience​
• Multi-market coverage ​
• Professional team structure: Strategists, Associates, Analysts, Copywriters and Graphic Designers​
• Everyday usage of advanced CRM Tools